Welcome to my store. These Terms of Service describe the rules and conditions that apply when you access our website, browse our products, or place an order through our online store.
By using the website or purchasing from us, you acknowledge that you have read and understood these Terms and agree to follow them.
Using Our Website
You may use our website for lawful shopping and personal purposes.
You must not use the website in a way that could interfere with its operation, compromise its security, or negatively affect other customers.
Unauthorized attempts to access restricted areas, systems, or data are prohibited.
Information You Provide
When placing an order or contacting us, you agree to provide information that is accurate and reasonably complete.
This may include your name, contact information, billing details, and delivery address.
If information is incorrect or incomplete, order processing, communication, or delivery may be affected.
Product Descriptions
We make reasonable efforts to present product information accurately.
Depending on the product, listings may include descriptions, photographs, measurements, specifications, available options, and other relevant details.
Colors and visual appearance may differ slightly depending on lighting, screen settings, device displays, or other factors.
Product Availability
Products shown on the website are subject to availability.
Inventory may change without advance notice.
If an item becomes unavailable after an order is placed, we may contact you regarding the situation and may offer an alternative solution or cancel the affected order.
Pricing
Product prices are generally displayed in U.S. dollars (USD).
Applicable taxes, shipping charges, discounts, and other checkout amounts will be displayed when relevant.
We take reasonable steps to maintain accurate pricing, but occasional technical, typographical, or system errors may occur.
If a material pricing error affects an order, we may contact the customer before fulfillment or cancel the affected order where appropriate.
Placing an Order
When you complete checkout and submit an order, you are requesting to purchase the products shown in your order summary.
Before submitting payment, you should carefully review:
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Product selection
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Quantity
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Available options
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Delivery address
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Payment information
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Applicable taxes
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Final order total
An order confirmation may be provided after successful submission.
Order Acceptance
Submitting an order does not necessarily guarantee that the order will be fulfilled.
We may review an order for legitimate reasons such as payment authorization, product availability, security concerns, pricing errors, or suspected fraudulent activity.
If we cancel an order after payment has been collected, an applicable refund will generally be issued to the original payment method.
Changes and Cancellations
If you need to modify or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate requests before the order enters fulfillment or shipment.
Once an order has been dispatched, changes or cancellation may no longer be possible.
Payment
Payment methods available for a particular purchase are shown during checkout.
Payments may be processed by Shopify and third-party payment providers.
You are responsible for ensuring that the payment information supplied is accurate and that you are authorized to use the selected payment method.
Payment Security
Customers should never send complete card numbers, card security codes, online banking passwords, or other confidential payment credentials through email or ordinary customer service messages.
Payment information may be processed directly by authorized payment providers.
Shipping and Delivery
Shipping information, delivery estimates, and applicable shipping conditions are described in our Shipping Policy.
We currently offer shipping to eligible addresses within the United States.
Delivery timeframes are estimates and may be affected by carrier delays, severe weather, transportation disruptions, holidays, address problems, or other circumstances outside our reasonable control.
Returns and Refunds
Returns, exchanges, and refunds are handled according to our Refund & Return Policy.
Customers should review that policy for information regarding return eligibility, time limits, product conditions, exclusions, return shipping, and refund processing.
Website Content
Content appearing on our website may include text, product photographs, graphics, designs, logos, layouts, and other materials.
Unless otherwise permitted by law or expressly authorized, website content may not be reproduced, copied, modified, distributed, or commercially exploited without permission.
Prohibited Activities
You agree not to use the website for activities that are unlawful, fraudulent, abusive, or harmful.
This includes attempts to:
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Disrupt website operations
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Circumvent security measures
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Access unauthorized systems or information
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Submit fraudulent orders
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Introduce malicious software
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Scrape or collect information through unauthorized methods
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Misuse promotional offers
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Violate intellectual property rights
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Impersonate another person or business
We may take reasonable action when prohibited activity is identified.
Customer Submissions
If you submit reviews, comments, suggestions, photographs, or other material to my store, you are responsible for ensuring that the content is lawful and does not infringe the rights of others.
Do not submit confidential personal information, malicious material, unlawful content, or content that is intentionally misleading.
Third-Party Providers
Various third-party companies may support the operation of our store.
These may include payment processors, shipping carriers, fulfillment providers, analytics services, advertising platforms, security services, and technology providers.
Those providers may operate under their own terms and privacy practices.
External Links
Our website may contain links to websites operated by third parties.
Such links may be provided for convenience and do not necessarily indicate that my store controls or endorses those external services.
Third-party websites may have separate terms, policies, and security practices.
Website Availability
We aim to keep the website available and functioning properly, but temporary interruptions may occur.
Maintenance, updates, technical problems, security events, or circumstances beyond our control may affect website availability.
We may modify or temporarily suspend portions of the website when reasonably necessary.
Disclaimer of Warranties
To the extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes a warranty, consumer protection, or statutory right that cannot legally be excluded.
Limitation of Liability
To the extent permitted by applicable law, my store is not responsible for losses arising from circumstances outside our reasonable control, third-party service interruptions, unauthorized use of the website, or events that could not reasonably have been prevented.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
Account and Access Restrictions
Where necessary, we may restrict or suspend access to our website if there is a reasonable basis to believe that a user has engaged in fraudulent, abusive, unlawful, or security-threatening activity.
Such action may be taken to protect customers, the website, or our business operations.
Policy Updates
We may revise these Terms from time to time.
Changes may be necessary because of new products, website features, business practices, service providers, or legal requirements.
The latest version published on our website will apply as permitted by applicable law.
Applicable Legal Rights
These Terms are intended to operate consistently with applicable laws and regulations.
Nothing in this document is intended to remove or restrict consumer rights that cannot legally be waived.
Severability
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact Information
Questions regarding these Terms or an existing order can be directed to:
my store
346 County Line Rd
Phoenix, NY 13135
United States
Phone: +1 315-549-4471
Email: support@dreamrouge.shop
When contacting us about an order, please provide the relevant order number whenever possible.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular customer service hours.