At my store, we aim to provide a clear and convenient checkout experience. This Payment Policy explains the payment methods available, how transactions are handled, and what customers can expect when paying for an order.
Accepted Payment Methods
The payment options available for your order will be displayed during checkout.
Depending on availability, we may accept major credit and debit cards, including:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
JCB
-
Diners Club
-
Maestro
Other payment options may also appear at checkout when supported by our payment providers.
Payment Currency
Our product prices and checkout transactions are generally presented in U.S. dollars (USD).
If your card or financial account is maintained in another currency, your bank or payment provider may perform the currency conversion.
Any exchange-rate difference or foreign transaction fee imposed by your financial institution is outside our control.
Reviewing Your Order
Before submitting payment, please carefully check the information displayed at checkout.
This may include the:
-
Product or products selected
-
Quantity
-
Product price
-
Applicable discounts
-
Taxes
-
Shipping charges, if applicable
-
Total amount payable
Once payment has been submitted, the order may begin processing.
Payment Authorization
When you submit an order, your selected payment method may undergo an authorization or verification process.
Depending on the payment method, your financial institution may initially show the transaction as pending.
A pending authorization does not necessarily mean that the transaction has been permanently completed.
Payment Providers
Payment transactions may be handled by Shopify and third-party payment processors.
These providers may perform their own authorization, fraud-prevention, identity verification, and transaction-security checks.
Their individual terms and privacy practices may also apply.
Billing Details
Customers are responsible for providing accurate billing information when completing checkout.
Incorrect information may cause a payment to be declined or require additional verification.
If you notice an error after placing an order, please contact us promptly.
Failed or Declined Transactions
A payment may not be completed for reasons including:
-
Incorrect card information
-
Incorrect billing details
-
Insufficient available funds
-
Expired payment method
-
Bank restrictions
-
Security verification
-
Payment-provider requirements
If a transaction is declined, please verify the information entered or contact your financial institution.
Payment Security
Sensitive payment credentials may be processed directly by Shopify or another authorized payment provider.
For security reasons, please do not send complete card numbers, card security codes, passwords, online banking credentials, or similar confidential information through email.
Duplicate Transaction Concerns
If you believe you have been charged more than once for the same order, please contact us.
Include your order number and, where available, relevant transaction information.
Please note that a temporary authorization and a completed charge may appear separately on a bank statement.
Order Confirmation
After a successful purchase, an order confirmation may be sent to the email address provided during checkout.
If you do not see the confirmation, please check your spam, junk, or promotional folders.
If you are still unable to locate it, contact us before submitting another order.
Fraud Prevention
Orders may be subject to reasonable security and fraud-prevention procedures.
If a transaction cannot be reasonably verified or appears inconsistent with legitimate purchasing activity, we may delay, decline, or cancel the order.
If an order is cancelled after payment has already been collected, an applicable refund will generally be returned to the original payment method.
Taxes and Checkout Charges
Any applicable sales taxes or other legally required charges will be calculated and displayed during checkout where applicable.
The final amount shown before you submit payment represents the amount due for the transaction under the information available at checkout.
Refunds
When a refund is approved under our Refund & Return Policy, it will generally be issued to the same payment method used for the original purchase.
For security reasons, we normally cannot redirect a refund to a different payment account.
Refund Posting Time
After we initiate an approved refund, please allow approximately 5–10 business days for the credit to appear on your statement or account.
The actual time required may vary depending on the card issuer, bank, payment provider, or payment method.
Cancelled Orders
If an order is cancelled before shipment and payment has already been collected, an applicable refund will generally be initiated to the original payment method.
Orders that have already been dispatched may no longer be eligible for cancellation and may instead be handled under our return procedures.
Unrecognized Transactions
If you notice a transaction that you do not recognize and believe it may be associated with my store, please contact us so that we can review the available order information.
You should also contact your bank or card issuer if you believe your payment account may have been compromised.
Third-Party Payment Terms
Some checkout payment options may be operated by independent providers.
When using such a payment method, additional terms, verification requirements, processing rules, or fees may apply according to that provider.
Changes to Available Payment Options
Payment methods may change because of provider availability, technical requirements, security measures, or other operational considerations.
The payment options shown at checkout are the methods currently available for the applicable order.
Payment Questions
For questions concerning a payment, billing issue, refund, or transaction, please contact:
my store
346 County Line Rd
Phoenix, NY 13135
United States
Phone: +1 315-549-4471
Email: support@dreamrouge.shop
When contacting us about a particular order, please provide your order number whenever possible.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to payment-related inquiries received during our regular customer service hours.