Contact Us

Thank you for visiting my store. If you need assistance before placing an order or have a question about an existing purchase, our customer support team is available to help.

Customer Support

You can contact us through the following channels:

Email: support@dreamrouge.shop
Phone: +1 315-549-4471

For questions concerning an existing order, please include your order number so we can identify the relevant purchase more easily.

When to Contact Us

Our support team can assist with a variety of general shopping and order-related matters, including:

Product questions
Order information
Shipping updates
Tracking concerns
Delivery problems
Payment questions
Cancellation requests
Return requests
Exchange inquiries
Refund questions
Damaged merchandise
Incorrect or incomplete orders

Product Assistance

If you are considering a product and need clarification about the information shown on its listing, contact us before placing your order.

Including the product name or relevant product details in your message can help us understand your question.

Existing Order Support

For an order that has already been placed, please provide your order number whenever possible.

Depending on the situation, our team may be able to assist with order status, shipment information, delivery concerns, payment questions, or other issues related to your purchase.

Shipping & Delivery Questions

If you need help understanding the status of a shipment, please provide your order number and tracking number if one has been issued.

Tracking information comes from the shipping carrier and may take some time to update after dispatch.

Delivery Issues

If your package appears delayed, cannot be located, or is marked as delivered but has not been received, please contact us.

We may ask for your tracking information or other delivery details so that we can review the situation.

Damaged Merchandise

If an item arrives damaged, please contact us as soon as reasonably possible.

Keep the product, packaging, shipping box, and shipping label until the issue has been reviewed.

Photos may be requested to help us understand the condition of the shipment.

Wrong or Missing Items

If you receive the wrong merchandise or discover that an expected item is missing, please contact us before returning anything.

Provide your order number and a description of the issue. We will review the order and provide the appropriate instructions.

Returns and Refunds

If you would like to return an eligible product, request an exchange, or ask about a refund, please contact our support team before sending the merchandise back.

Our team will review your request according to the applicable Refund & Return Policy.

Please do not send merchandise to our business address unless you have received specific return instructions from our support team.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests before fulfillment or shipment.

Once an order has been dispatched, cancellation may no longer be possible.

Payment Assistance

For questions involving payments, declined transactions, duplicate charges, or refunds, please contact us with the relevant order information.

For your protection, never include complete card numbers, security codes, passwords, or banking credentials in an email.

Privacy Requests

Questions concerning personal information or privacy matters may also be directed to our support team.

Please provide a clear description of your request so we can determine the appropriate way to assist you.

Information to Include

When contacting us about an order, the following information may be helpful:

Order number
Name used at checkout
Email address associated with the order
Product name
Tracking number, if applicable
Description of the issue
Photographs, when relevant

Please only provide information that is necessary to resolve your request.

Business Information

my store
346 County Line Rd
Phoenix, NY 13135
United States

Phone: +1 315-549-4471
Email: support@dreamrouge.shop

This address is provided for business correspondence. Do not use it as a return address unless our customer service team specifically instructs you to do so.