At my store, we respect the privacy of visitors and customers. This Privacy Policy explains what types of information may be collected through our website, how that information may be used, when it may be shared, and the choices available to you.
Scope of This Policy
This policy applies to information associated with your use of our website and services, including when you:
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Visit or browse our online store
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View products
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Add products to your cart
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Place an order
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Complete checkout
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Contact our support team
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Request a return, exchange, or refund
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Sign up for store communications
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Interact with website features or marketing content
Information You Choose to Provide
When you interact with my store, you may voluntarily provide information such as:
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Full name
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Email address
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Telephone number
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Billing information
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Shipping address
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Order details
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Product preferences submitted through the website
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Customer service correspondence
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Return or refund information
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Other information you choose to provide
We use this information primarily to provide the services or assistance you request.
Information Collected Automatically
Certain technical information may be collected automatically when you visit our website.
This can include:
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IP address
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Browser type
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Device information
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Operating system
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Language preferences
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General location information derived from technical data
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Pages viewed
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Referring pages
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Time spent on portions of the website
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Website interaction information
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Cookie identifiers
This information can help us understand how visitors use the website and identify technical or security issues.
Shopping and Transaction Information
When you place an order, information connected with the transaction may be recorded.
This may include:
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Products purchased
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Order number
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Purchase amount
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Payment status
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Shipping details
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Order history
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Delivery information
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Communications concerning the transaction
This information is used to process and support your purchase.
How We Use Information
Depending on the circumstances, information may be used to:
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Operate our online store
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Process orders
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Confirm purchases
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Arrange product delivery
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Provide tracking information
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Respond to customer questions
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Handle returns and refunds
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Maintain transaction records
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Prevent fraud and unauthorized activity
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Improve website performance
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Analyze website usage
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Maintain website security
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Provide relevant advertising where permitted
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Meet legal and regulatory obligations
Payment Information
Payments made through our website may be processed by Shopify and other payment service providers.
These providers may collect and process payment credentials according to their own privacy and security practices.
For your protection, do not send full credit card numbers, security codes, banking passwords, or other sensitive financial information to us through email.
Cookies
Our website may use cookies and similar technologies.
Cookies may allow us to:
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Keep essential website features functioning
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Remember certain shopping or browsing preferences
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Maintain security
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Understand visitor activity
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Measure website performance
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Improve the customer experience
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Support advertising and marketing functions
The specific cookies used may change as website features and service providers change.
Browser Cookie Controls
Most web browsers allow users to control cookies through their settings.
You may be able to block, delete, or restrict certain cookies.
Please note that disabling some cookies may prevent portions of our website from working as intended.
Analytics
We may use analytics services to understand general visitor behavior and website performance.
Analytics information can help us identify popular pages, technical problems, traffic sources, and general patterns of website use.
Analytics providers may process technical information in accordance with their own privacy policies.
Advertising and Remarketing
Where permitted, my store may use third-party advertising technologies to measure advertising performance or provide advertisements based on previous interactions with our website.
Google advertising tools may include functions such as remarketing and conversion tracking.
These technologies may rely on cookies or similar identifiers.
Promotional Communications
If you voluntarily subscribe to promotional communications, we may use your contact information to send marketing messages about products, offers, store updates, or related information.
Where required by law, promotional communications will provide an appropriate method to opt out.
You may continue to receive necessary transactional messages even after opting out of promotional marketing.
Transactional Communications
We may contact you when communication is reasonably necessary to manage an order or customer request.
These communications may include:
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Order confirmations
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Shipping notifications
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Tracking information
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Delivery-related messages
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Payment notices
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Return instructions
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Refund updates
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Customer service responses
These communications are separate from optional promotional messages.
Sharing Information With Service Providers
We may provide relevant information to companies that help us operate the store.
Depending on the service involved, these providers may include:
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Shopify
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Payment processors
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Shipping carriers
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Fulfillment services
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Website technology providers
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Customer support providers
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Analytics companies
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Advertising platforms
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Fraud prevention services
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Professional advisers
Information shared with these providers is generally limited to what is reasonably necessary for the service being provided.
Legal and Safety Reasons
We may disclose information when reasonably necessary to:
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Comply with applicable laws
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Respond to valid legal requests
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Protect our rights or property
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Investigate suspected fraud
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Prevent security threats
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Protect customers or other individuals
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Enforce applicable agreements or policies
Business Transfers
If my store is involved in a merger, acquisition, sale, restructuring, financing, or transfer of assets, information associated with the store may be transferred as part of the relevant business transaction where legally permitted.
Any applicable privacy obligations will continue to govern such information.
Data Retention
We retain information for as long as reasonably necessary for legitimate business purposes.
Retention periods may depend on factors such as the nature of the information, the purpose for which it was collected, customer service requirements, accounting obligations, legal requirements, dispute resolution, and fraud prevention.
Information Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own devices, passwords, and account information.
Your Privacy Choices
Depending on applicable law and your location, you may have rights concerning your personal information.
These rights may include:
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Requesting access to certain personal information
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Requesting correction of inaccurate information
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Requesting deletion of eligible information
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Asking about how personal information is used
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Objecting to certain types of processing
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Requesting restrictions where applicable
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Withdrawing consent where processing relies on consent
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Opting out of certain promotional communications
Certain legal exceptions and verification requirements may apply.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Depending on the circumstances, these rights may include requesting access, correction, or deletion of certain personal information and exercising applicable opt-out rights.
Requests will be handled according to the requirements and limitations of applicable law.
Children's Information
Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information.
If you believe that a child has provided personal information through our website, please contact us so we can review the situation and take appropriate action where required.
Third-Party Websites
Our website may contain links to external websites or services.
Those third-party websites operate independently and may have their own privacy policies and information practices.
We recommend reviewing the privacy policy of any external website before submitting personal information.
Changes to This Policy
We may revise this Privacy Policy periodically.
Updates may be made because of changes to our website, services, technology, service providers, business practices, or applicable legal requirements.
The latest version will be made available on this page.
Contacting Us About Privacy
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact:
my store
346 County Line Rd
Phoenix, NY 13135
United States
Phone: +1 315-549-4471
Email: support@dreamrouge.shop
Please provide a clear description of your request so that our team can determine how to assist you.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to review privacy-related inquiries received during our regular customer service hours.